Transportation Program

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"Serving Seniors from Hiland to Eklutna"

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Senior Transportation

We provide a variety of transportation services to Seniors (age 60+) living in the Chugiak – Eagle River area from Hiland Road to Eklutna. Our priority is to provide senior transportation to and from our congregate lunch here at the Chugiak-Eagle River Senior Center for seniors, those living with a senior or disabled adults living with a senior. Our congregate lunch is served Monday-Friday from 11:30am until 1pm. Call us today to schedule a trip.

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Suggested Donation

Transportation is available to medical appointments in Anchorage and the Mat-Su Valley for a suggested donation of $8 one way or $16 Round Trip. Transportation to medical appointments in the Chugiak – Eagle River areas for a suggested donation of $8 Round Trip. Transportation to Fred Meyer in Eagle River is available every Tuesday and Thursday for a recommended donation of $8 Round Trip. Transportation to Wal-Mart in Eagle River is available every Monday for a recommended donation of $8 Round Trip. Non-medical appointments in Chugiak and Eagle River is available on demand for a recommended donation of $8 Round Trip.

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ADA Transportation

CERSC also offers transportation for adults with physical, intellectual, cognitive or sensory disabilities that reside in the Chugiak/Eagle River area. Americans with Disabilities Act (ADA) clients are screened and, if approved, are offered trips for $20 Round Trip or $10 one way to and from Anchorage or Mat-Su Valley. Booklets of 10 voucher coupons may be purchased with cash or check. Please make check out to CERSC. The cost of each booklet is $100. Vouchers are not individually sold and have no refund value. CERSC is not responsible for lost or stolen vouchers. 

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  Click Here for the ADA Eligibility Application  

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Scheduling

You can reserve trips anytime from two days before and up to 30 days in advance by calling CERSC Dispatch at 907-688-2626 Monday – Friday between the hours of 8:00am and 4:30pm. You can leave a message to cancel trips anytime outside of those hours but we can not schedule a ride based on a message left.  We make every effort to accommodate your request. However, it is not always possible to travel at the exact time you  request.  Make sure to write down your confirmed dates and times of your trip  reservations. If needed, you can call in the morning to confirm your scheduled trip.

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Cancellations

Call or leave a message at 907-688-2626 at your earliest convenience but please no less than 2 hours before your scheduled trip time if you’re not going to take your trip or won’t be ready. However please call to avoid having the vehicle show up when it’s not needed. Trips are coordinated the day before, so we ask you to call us before 4pm the day prior to cancel a trip you scheduled for the following morning. Frequent late cancels and no shows may result in service suspension.

 

Same Day Changes

We ask kindly that all trips be scheduled at least 48 hours in advance. CERSC recognizes that emergencies and unforeseen events happen and we want to ensure the safety of our riders. We will work to accommodate changes on the day of service, if possible, and to the extent they do not become a pattern or practice of the rider. Requests to change trips may impact  other riders’ schedules. Dispatch authorizes all same day trips,

additional trips and changes. Drivers are not authorized to add trips or make schedule changes.

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Travel Tips

- Book trips as early as possible but at least 48 hours in advance. Schedules become tighter as

service days approach.

- Call or leave a message on our  Dispatch line (907-688-2626) to cancel your trip.

- Note your trip or appointment on a calendar or your cell phone calendar. Set

your alarm so you won’t miss your ride.

- Be ready and watching for the driver 15 minutes before your scheduled pick-up time.

Call dispatch if your ride is more then 15 minutes late.

- Communicate any issues, questions or concerns with CERSC management at (907-688-2683

or 907-688-2679). We can’t make changes or fix problems if we don’t know about them.

Your input is always welcomed and helps improve service for you and your fellow riders.

- Be aware of weather conditions. Carry needed medications, supplies and equipment.

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Inclement Weather

CERSC reserves the right to suspend, modify or cancel service during times of hazardous weather conditions that may jeopardize the safety of our riders, employees or vehicles. On bad weather days, listen to the closure reports on the radio or television. The dispatch office will make every attempt to contact you if we have to suspend your scheduled trip but you may also call dispatch and they will be able to tell you if service is delayed, changed or cancelled. Walkways, driveways, stairs and ramps need to be cleared and sanded so drivers can safely access locations. We may cancel a trip if the vehicle cannot safely access the service location or provide safe door-to-door service for the rider. If your trip is for dialysis, chemo therapy or another life sustaining

purpose, please call dispatch. Every effort will be made to deliver life sustaining and essential trips.

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Holiday Closures

CERSC observes the following Holidays. There will be no trips on the following days:

New Years Day

Martin Luther King, Jr. Day

Presidents Day

Seward’s Day

Memorial Day

Independence Day

Labor Day

Alaska Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving

Christmas Day

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Dispatch/ Scheduling Hours:

Monday – Friday  7:30am – 12:00pm, 12:30pm - 4:00pm

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Transportation Hours:

Monday – Friday  Pick up starting at 6:30am, Last pick up in Eagle River 5:00pm and Anchorage 4:30pm

 

Chugiak-Eagle River Senior Center

c/o Transportation Dispatch

22424 N. Birchwood Loop Rd.

Chugiak, AK 99567

Phone: 907-688-2626

Fax: 907-688-1319